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jimglab |
Latest page update: made by jimglab
, Sep 10 2007, 10:34 AM EDT
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| Started By | Thread Subject | Replies | Last Post | ||
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| jimglab | United's customer service plan | 1 | Sep 17 2007, 12:12 PM EDT by green747 | ||
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Thread started: Sep 10 2007, 9:58 AM EDT
Watch
United Airlines has issued a 12-point customer service plan. Read this weeks' story about it and/or visit the linked United site for details (www.united.com/page/article/0,6722,52163,00.html). Then tell us what you think of United’s pledges – e.g., to try to deliver checked bags within 25 minutes of arrival, and to give discount certificates to passengers stuck on a ground-delayed plane for more than four hours before takeoff. Post your comments here.
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