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Technology pays
technology
by Leah IngramDecember 2006
These eight tech innovations may save your business thousands each year.
IT’S PRETTY OBVIOUS THAT TECHNOLOGICAL ADVANCEMENTS SAVE TIME--
a letter can arrive in seconds instead of days, and word processing software allows documents to be edited and updated without starting from square one. For many businesspeople, however, technology does more than save time--it saves money. Here are eight ways that technology can help boost your company’s bottom line:
avatar systems
For e-tailers, the key to converting Web site visitors to buyers is a pleasant and personalized experience. Many Web-based businesses have turned to avatar systems that provide an animated virtual host to welcome or walk visitors through the site. That’s what Goldfish Software did when it launched in January 2005. CEO Judy Fornell wanted a user-friendly Web site that matched the user-friendly productivity software her company sells, and she needed to create an online experience that none of her competitors could match. She turned to SitePal (sitepal.com), a company that charges $9.95 a month and up to create avatars like “Katie,” the brunette with a hip hairstyle who greets customers on Goldfish’s homepage. What makes SitePal work for Fornell is how easy it is to use: Fornell can record Katie’s message through a toll-free number, or use text-to-speech, and SitePal automatically updates the avatar’s script. This allows Fornell to change what Katie says as often as Fornell likes, based on sales or other promotions. Goldfish is hooked on Katie. “SitePal’s avatar helped Goldfish Software provide buyers with a positive customer experience, which translates into repeat customers,” says Fornell, whose company is based in Washington, D.C. “This has enabled us to save or divert funds originally budgeted for new customer acquisition.”remote document access
Since you can’t always be at your desk when you have to deal with documents, businesses are turning to Web-based data and file management programs like Live Cargo (livecargo.com), which allows clients and employees to log in and access their files from anywhere. Leapfrog Marketing in Greensboro, N.C., began using Live Cargo in 2005 for a couple of simple reasons: It was easier to work with clients on documents using a Web-based program than deal with buggy FTP sites, and it was cheaper than sending documents overnight for next-day approval. “We estimate that we saved over $240 a month by using Live Cargo, just in costs associated with overnight services and labor to prepare materials,” says Leapfrog president Justo Nunez. “We save at least five times that amount in gained productivity.” Susan Sutton, owner of Bayside Title Insurance, uses Log Me In, also a Web-based document service, because “It enables me to work from virtually anywhere,” says Sutton, based in Tampa, Fla. “When the need arises and I am out of the office, I can do figures and help with preparing documents and working on closings.”electronic timesheets
Any business that uses time clocks knows about “buddy punching”-when employees clock in for absent colleagues. To do away with the related time and financial losses of this common fraud technique, companies are adopting computerized timesheets. One such program, from Count Me In (countmeinllc.com), a Mount Prospect, Ill., developer, uses fingerprint identification for accuracy. If it isn’t your fingerprint, you don’t go on the clock. Another benefit of Count Me In is that it automatically transfers timesheet information to the accounting systems used by payroll, which cuts down on data entry time and mistakes.desktop postage machines
Using software to print postage in your office is nothing new-if you own a PC. But Mac users haven’t had any options except schlepping to the post office to wait in line, or trying to guesstimate postage and potentially wasting money. Finally, offices with Apple computers can print postage quickly and accurately, as well as avoid post office lines altogether, with the DYMO Stamps program (dymo.com/stamps) and its LabelWriter 400. Better yet, unlike with traditional postage meters, users don’t pay a monthly service fee. You have a one-time cost in purchasing the printer ($129.99) only. Signing up for DYMO is free.free conference calling systems
Paul Banco, president of CiBan, which designs and supports network infrastructures, hated spending money on third-party systems for the three or so conference calls he needs to conduct each week. Then he signed up with FreeConferenceCall.com, which offers conference calling without a reservation or a fee. Once registered, Banco received a regular toll-free number that everyone could call, and all he paid was long-distance charges. “In this day and age, long distance is three cents a minute,” says Banco, based in Marlboro, N.J. This change has allowed CiBan to save about $9,000 a year.portable printers and scanners
Next time you need to print or scan something when you’re on the road, don’t pay for an airport business center. Instead, bring along a mobile printer that can fit in your laptop bag, such as the HP Deskjet 460 mobile printer (hp.com). It weighs less than five pounds, runs on battery power and includes Wi-Fi settings, so you can print anywhere you can find wireless Internet service. Likewise, you’ll never miss out on business deductions come tax time, so long as you can keep all of your receipts in an organized fashion. Savvy businesspeople have started scanning receipts and other information to avoid having to save tons of tiny pieces of paper. You can do this on the road with portable scanners, like the NeatReceipts Scanner (neatreceipts.com), which weighs less than 11 ounces and lets you turn all your receipts into PDF documents.phones that do more than make calls
These days, you can use your phone to work on word processing documents-that is, if you have a smartphone with Quickoffice (quickoffice.com). This software turns your phone into a virtual computer by allowing you to download and open Microsoft Word, Excel and PowerPoint files, then edit, save and send the files along. In addition, your phone can ensure you don’t get lost when you’re on the road, thanks to downloadable GPS systems, such as the Rand McNally Mobile Navigator (randmcnally.com), which enables your phone to become a portable GPS system. This could save you from spending thousands on an in-car GPS system that you can’t take along in a rental. How new technology stretches a yoga studio’s phone capacityA big part of how Joan Canfield encourages students to bring their mats over to one of her three Ogden, Utah, yoga studios is by making it easy for them to get class information. But her original phone service allowed only 90 seconds for voicemail greetings, making it difficult for Canfield to leave class schedules on outgoing messages. Last year, Canfield started looking into virtual PBX-PBX stands for private branch exchange, fancy terminology for a phone switching system. In the real world, virtual PBX means this: a single phone number for a business with a customized greeting, and, among other features, a menu of options, such as “Press 1 for details on the Yoga 101 class.” In May 2005, Canfield switched to a virtual PBX system offered by a company named, appropriately, Virtual PBX (virtualpbx.com). The switch immediately saved her $150 per month, since she could disconnect the phone lines at her other two studios and no longer needed to pay for upgraded voicemail services. “Since my outgoing message could be as long as I liked, I could recite all the locations and schedules and more without worry,” says Canfield. On the remaining line, she was able to downgrade to basic service (saving $35 per month). These days, instead of paying $225 per month to maintain three phone lines, Canfield shells out only $45 for local phone service on one line, plus $20 to Virtual PBX. “Although the savings in money is great, it’s the savings in time and stress that is immeasurable,” she adds. Nowadays, instead of worrying about communicating class information, Canfield can devote her time and energy to helping students perfect their yoga poses. |
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Leah Ingram is a freelance writer based in Pennsylvania.Email Leahat editor@executivetravelmag.com.
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, Jan 7 2007, 2:14 PM EST
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| Started By | Thread Subject | Replies | Last Post | |
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| Anonymous | SitePal | 0 | May 2 2007, 2:20 PM EDT by Anonymous | |
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Thread started: May 2 2007, 2:20 PM EDT
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If you want to use this type of technology , we just launched NOAH, the next generation of web-based talking animated character technology. NOAH will allow the web site or E-Learning application to present a much higher engagement and interactivity opportunity to the user as compared to the other web based solutions. Our system also does not need constant connectivity to the internet so it is very useful in CD based and E-Learning projects. You can see NOAH in action at http://noahx.com.
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| NancyB | Correction - FreeConferenceCall.com | 0 | Jan 7 2007, 2:17 PM EST by NancyB | |
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Thread started: Jan 7 2007, 2:17 PM EST
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In the print edition of Executive Travel, Paul Banco's name is spelled incorrectly, as was the url of freeconferencecall.com. We regret the error.
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